Returns & exchanges

Want to make a return or exchange? We're dedicated to simplifying your experience. To initiate a return or exchange, please register each item through our user-friendly Return & Exchange Portal. Click the button below to get started:

Process

We do not include return shipping labels in our packages. Instead, you register your return and/or exchange directly on our Return & Exchange portal.

Simply log in with your email address and order number and fill in the required information.

You will receive a shipping label and shipping instructions to your email.

Pack your return in its original packaging, unused and with tags, and make sure to seal the package well to avoid any damage happen during the transit.

If you have any questions, please contact our customer service at shop@bynomino.com.

Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging.

We will refund your return within 14 business days of receiving it at the warehouse, to the same payment method you used when placing your order. Please note that the initial shipping fee will not be refunded.

Return fees

Sweden: 79 SEK

Norway: 120 NOK

Denmark: 80 DKK

Finland: €10

Rest of EU: €10

United Kingdom: £25

Untied States: $25

Australia & Asia: $30

Claims

If you suspect that your order has arrived damaged or is faulty, kindly notify us through our Return & Exchange portal. We'll require you to provide photographs that clearly depict the issue for our assessment.

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